Terms & Conditions - Owen Escape

Welcome to Owen Escape. By using our website, services, and making bookings, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before accessing or using our services.

1. Services Provided

Owen Escape provides the following services:

• Hospitality Management & Consulting: Including event planning, venue selection, and logistics management for businesses and organizations.
• Tourism and Destination Marketing: Promoting travel destinations and providing customized travel planning services.
• Wedding Planning: Coordinating all aspects of destination weddings, including venue selection, vendors, accommodations, and event management.

2. Booking and Reservations

To book any of our services, you must provide accurate and complete information. All bookings are subject to availability and acceptance by Owen Escape. Upon booking, you will receive a confirmation email detailing the services agreed upon.

3. Payment Terms

Payment for services must be made in accordance with the terms agreed upon at the time of booking. Payments are typically made through our website or third-party payment processors. All payments are non-refundable unless explicitly stated in writing.

• Deposit Requirements: A deposit may be required to confirm a booking, with the remaining balance due before the service is rendered.

4. Cancellation and Refund Policy

• Cancellations by You: If you need to cancel your booking, you must notify us as soon as possible. Cancellations may result in a cancellation fee or forfeiting of the deposit, depending on the timing of your cancellation.
• Cancellations by Us: In the rare event that we are unable to fulfill your booking due to unforeseen circumstances, we will notify you promptly and provide a full refund.

5. Client Responsibilities

• Accurate Information: You are responsible for providing accurate information at the time of booking. Failure to do so may result in delays, extra charges, or cancellation of services.
• Compliance with Local Laws: You agree to comply with all applicable laws and regulations in your travel destinations, including those related to health, safety, and travel restrictions.
• Third-Party Services: We may work with third-party vendors and service providers to deliver certain services. We are not responsible for the actions or omissions of these third parties.

6. Intellectual Property

All content on our website, including text, images, logos, and other materials, is owned by Owen Escape or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any of this content without our prior written permission.

7. Limitation of Liability

Owen Escape will take reasonable steps to provide high-quality services; however, we are not liable for any losses, damages, or expenses incurred due to factors beyond our control, including but not limited to:

• Natural disasters
• Travel restrictions
• Delays caused by third-party providers
• Injury or illness during travel or events

8. Privacy and Data Protection

We are committed to protecting your privacy. By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal data.

9. Force Majeure

We will not be held liable for any failure or delay in performance of our services due to events or circumstances beyond our control, including but not limited to acts of nature, government restrictions, or industrial disputes.

10. Amendments to the Terms

Owen Escape reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. Please review these Terms regularly to stay informed of any changes.

11. Dispute Resolution

In the event of any dispute, disagreement, or claim arising out of or relating to these Terms and Conditions, we encourage you to contact us directly to attempt to resolve the matter. If the matter cannot be resolved informally, the dispute will be governed by the laws and will be resolved through binding arbitration.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us [email protected].